About Us And This Policy
LEXO Studio is an Australian architectural visualisation and property rendering studio operated by LORIX Australia Pty Ltd.
This Privacy Policy explains how LORIX Australia Pty Ltd handles personal information when you visit lexostudio.com.au, contact LEXO Studio, request a quotation, communicate with us about a project, or engage us to provide services.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements. We also aim to manage personal information responsibly and transparently where those requirements do not apply.
This policy covers personal information handled through the website, email enquiries, quotations, project communications and service delivery. Separate agreements, including any quotation, confidentiality agreement or Client Service Terms, may also apply to client projects.
Personal Information We Collect
Depending on how you interact with us, we may collect your name, company or organisation, role, email address, phone number if you choose to provide it, project address, enquiry details and correspondence.
For project enquiries and services, we may also receive information about the project type, requested visuals, intended use, timeline, budget or quotation requirements, plans, drawings, models, sketches, specifications, material schedules, reference images, site photographs and feedback.
If you become a client, we may handle quotation, invoicing, transaction and business record information. We do not ask you to provide payment-card details through this website.
Project materials can sometimes contain personal information about property owners, occupants, consultants or other people. Please avoid sending sensitive personal, financial, health or identity information unless it is genuinely necessary and appropriate for the project.
How We Collect Information
We usually collect information directly from you when you prepare and send an email enquiry, request a quote, participate in a meeting or call, approve a proposal, provide project materials, give feedback or otherwise communicate with us.
We may also receive project-related information from a person authorised to act for a client, such as an architect, designer, builder, developer, real estate professional, project consultant or other member of the project team.
How The Website Enquiry Works
The website enquiry form uses the information you enter to prepare an email draft in your device's email application. The website does not submit that information to a LEXO Studio backend, and we do not receive it unless you choose to send the email.
Files selected on the website are noted for your reference only. They are not automatically attached, stored or uploaded by the website. If you want us to receive plans, drawings or reference files, you must attach them manually in your email application before sending.
Technical Data And Browser Storage
The website currently uses browser session storage to remember whether the opening introduction has been viewed during that browser session. This setting is stored on your device and is not used to identify you or create a marketing profile.
We do not currently use advertising cookies, advertising pixels or website analytics scripts. Our website hosting and infrastructure providers may automatically process ordinary technical request data, such as an IP address, browser or device information, requested pages, timestamps and security logs, to deliver, secure and maintain the website.
How We Use Personal Information
We may use personal information to respond to enquiries, assess project suitability and scope, prepare quotations, provide visualisation services, communicate project updates, manage revisions and deliverables, issue invoices, maintain business and tax records, handle feedback or complaints, protect our systems, resolve disputes and meet legal or regulatory obligations.
Submitting an enquiry does not automatically subscribe you to marketing. We do not use website enquiry information to make solely automated decisions that could reasonably be expected to significantly affect a person's rights or interests.
Project Information And Confidential Materials
Plans, drawings, models, briefs, reference files and other project materials may be confidential and may belong to a client or third party. We use those materials to assess an enquiry, prepare a quotation and provide agreed services.
Sending project materials to us does not transfer ownership of the underlying architectural design or other intellectual property. Any additional confidentiality, permitted-use, portfolio or file-retention obligations are governed by the applicable quotation, confidentiality agreement or Client Service Terms.
Disclosure And Service Providers
We do not sell personal information. We may disclose information where reasonably necessary to website hosting and infrastructure providers, business email providers, cloud storage and project collaboration services, accounting or invoicing providers, IT support providers, professional advisers and contractors involved in delivering agreed services.
We may also disclose information where required or authorised by law, or where reasonably necessary to protect our legal rights, systems, users or business. We seek to limit service-provider and contractor access to what is reasonably required for their role and to use appropriate confidentiality or access controls.
Overseas Storage And Processing
Some technology and service providers may store or process information outside Australia, including in locations where their infrastructure, related companies or support teams operate. The countries involved can change as providers update their services.
Where reasonably practicable, we use reputable providers and take reasonable steps to consider appropriate privacy, security and confidentiality safeguards. Contact us if you would like more information about the providers relevant to your enquiry or project.
Data Security
We take reasonable administrative and technical steps to protect personal and project information. These may include account access controls, strong passwords, multi-factor authentication where available, restricted project access and reputable business technology services.
No internet transmission, email system or storage service can be guaranteed to be completely secure. You should use an appropriate secure transfer method or contact us before sending particularly sensitive or high-value project material.
Retention
We retain personal information and project correspondence for as long as reasonably necessary to respond to enquiries, provide services, maintain business, accounting and tax records, manage project history, resolve disputes and meet legal obligations.
Information that is no longer reasonably required may be deleted, securely destroyed or de-identified where practicable. Project-file retention may also be addressed in a quotation, service agreement or Client Service Terms.
Direct Marketing
A project enquiry does not automatically subscribe you to promotional communications. If we introduce marketing communications, we will send them only where we have the required consent or another lawful basis, identify the sender and provide a clear way to unsubscribe.
You may ask us at any time not to send direct marketing by using the unsubscribe method in the message or contacting info@lexostudio.com.au.
Access, Correction And Deletion Requests
You may ask what personal information we hold about you or request that inaccurate information be corrected. You may also request deletion where reasonably possible, subject to any information we need to retain for legal, accounting, dispute-resolution or legitimate business purposes.
We may need to verify your identity before providing access or making a change. Contact info@lexostudio.com.au with enough detail for us to understand and respond to your request.
Privacy Complaints
If you believe we have mishandled personal information, contact info@lexostudio.com.au and describe the issue. We aim to acknowledge the complaint within a reasonable period, review the relevant circumstances and respond with the outcome or proposed next steps.
Where the Privacy Act applies and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
Updates And Contact
We may update this Privacy Policy when our website, business practices, providers or legal obligations change. The date shown on this page identifies the current version.
For privacy questions, requests or complaints, contact LEXO Studio at info@lexostudio.com.au.